Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

 

SPLIT-TRANSFERS, licensed company for transfers, owned by Mikel Žuvela, Rooseveltova 44, HR-21000 Split

OIB: 32520521408

ACTIVITY: 49.39

IBAN: HR1723400091160477562

SPLIT-TRANSFERS, owned by Mikel Žuvela, registered in Split, Croatia is company licensed for transfers in ‘national transfers’, which refers to transfers within the territory of Republic of Croatia (in below Transfer Company).

‘Passenger’ refers to a person using Transfer Company’s services, for a fee.

‘National transfers’ refers to transfers within the territory of Republic of Croatia.

‘Voucher’ is confirmation document enabling passenger to exercise their right to Transfer Company’s services, under the hereby listed Terms and Conditions.

Article 1

With the Voucher, the Transfers Company commits to safely transfer the Passenger and their luggage, according to the previously arranged route and itinerary, and the Passenger commits to pay the Transfers Company for the service provided.

Art 2

Voucher contains the name of the Company, dates, time, route and the price of the Transfer.

Voucher may be generated electronically/digitally or printed on paper.

Art 3

Voucher is generally issued for a individual Transfer booking, i.e. for a single or a return Transfer or Trip, and with it, it commits Transfer Company to execute the service on the specified date, time and route, as listed on the Voucher.

– Full amount in advance, paid either with a credit/debit card or bank transfer (on discount of 8%)

– 20% deposit paid in advance, and the remaining 80% of the total amount paid in cash to the driver on the day of service

SECURITY OF THE CREDIT CARD DATA

The data from your credit card are given to guarantee the reservation, payment or billing terms formed according to the offer the client has received. To protect data from credit cards, we use Secure Sockets Layer (SSL) technology and your data are completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before you send them.

Art 4

Change of date and time listed on Voucher is possible if the Passenger sends a request for change via email or a telephone call us at least 2 hours before the Transfer. Amendment of any part of the Transfer Confirmation within 24 hours (if possible) is charged additionally. The Passenger will be notified of any change in Transfer Confirmation via email.

Art 5

Booking of a Transfer only commits the Transfer Company to execute the service if the Passenger confirms the booking by paying the deposit in the amount of 20% of the total price of the Transfer, at least 2 hours before the transfer.

If the Passenger doesn’t pay the deposit in the above mentioned time frame, the sales team has the right to sell that Transfer to another customer, and the Passenger loses his or her right to the service, as well as right to compensation from the Company.

Voucher cannot be issued without a paid deposit.

Art 6

The Transfer Company commits to issue the Passenger with a refund in case of Transfer cancellation, for the services unrendered.

The Company commits to issue a refund to the Passenger for services unrendered, in case of Transfer cancellation, minus 20% handling fees.

The conditions for a refund are as follows:

– Cancellation requested up to 7 days before the Transfer – 95% refund (will be awarded with a 5% hold for bank transaction costs)

– Cancellation requested up to 24 hrs before the Transfer – 80% refund

– Cancellation requested within 24 hrs of the Transfer – no refund

If the guest refuses to pay for the provided service, the Transfer Company has the full right to demand payment (by charching the credit card provided to us by the client) for the carried out service.

If, on the other hand, guest believes that the service was carried out in an unsatisfactory manner the guest is entitled to file a written complaint to the Transfer Company in accordance with the general Terms and Conditions.

Art 7

A Passenger that erroneously used services of another transfer company, instead of SPLIT-TRANSFERS, whose services they paid, is not eligible for a refund.

In case of a ‘no show’, the full amount will be charged.

If the Transfer was booked within 3 days of the Transfer date, charged deposit won’t be refunded. In case of a ‘no show’, full amount will be charged.

The Passenger can cancel their Transfer without charge up to 7 days before the Transfer date, and the full amount will be refunded.

Change of Transfer dates is not charged additionally, but change of the starting and/or ending destination, will be charged according to the prices for specified routes.

It’s the Passenger’s responsibility to ensure that all Transfer details are correct. Refund won’t be issued in cases where the Passenger booked directly through the website and entered wrong details during the booking process.

In case the Passenger is late for a flight or any other means of transportation because of the weather conditions and/or the conditions on the road that were not directly caused by the Transfers Company, the Transfer Company cannot be held accountable nor can be expected to cover the resulting expenses.

In case the Transfer Company is directly responsible for the delay (e.g. flat tyre, empty tank, driver was late for transfer etc.) the cost of transfer will be compensated. In case the Passenger, due to the Transfer Company’s fault, needs to arrange different means of transportation, then the same will be organised only in collaboration with the Transfer Company (organisation of the new transfer, purchase of bus, train or airplane tickets etc.). Only the cost of the transport will be compensated to the Passenger. Only transport organised this way, in collaboration with the Company, will be compensated to the Passenger.

Time of departure toward the airport, or any other destination, is merely a suggestion by the agent, and only valid for standard routes and normal road conditions.

The Passenger may or may not accept suggested departure time, and can change departure time to a time that they believe is more suitable. In that case, the Passenger is obliged to notify the Transfer Company (email or telephone) of the change of desired departure time so that the Voucher can be updated.

If the Passenger doesn’t notify the office of the change of desired departure time, the Transfer Company cannot be held accountable in case of a late arrival.

During the booking of a transfer towards the airport and when choosing departure time, the Passenger needs to keep in mind that, in general, it’s advisable to be at the airport 2 hours before the flight, and therefore, 2 hours need to be added to the length of the transfer to avoid being late for the flight.

Departure time is explicitly Passenger’s decision and the Transfer Company cannot be held accountable in case the Passenger is late for any other means of transportation due to the departure time they have chosen.

After receiving the Voucher, it’s Passenger’s duty to carefully examine the details, and by accepting and agreeing with the details listed in the Voucher, the Passenger accepts full responsibility for the outcome of the Transfer.

Art 8

The Transfer Company has the right to withold the Voucher or refuse to execute the Transfer if passenger’s behaviour is causing material damage to the Transfer Company, is harrassing other Passengers or the Transfer Company’s employees.

Art 9

The Passenger is obliged to enter and exit the vehicle at the departure and destination points specified in the Voucher. The Passenger is required to make sure the Transfer is conducted with the Transfer Company designated in the Voucher.

If, during the course of the Transfer, the Passenger requests a short pause for refreshment, he/she is required to return to the vehicle within the previously agreed time frame. Transfer Company is not required to have its vehicle at disposal and wait for the Passenger if he/she does not abide by this agreement and decides to arbitrarily extend the time period of the short pause.

Art 10

The Passenger is required to carry the Voucher in digital or paper form and to present it upon the request to an official authorised by the Transfer Company. The Transfer Company can refuse to execute the Transfer or it can abruptly terminate it if the Passenger decides to withhold payment of the transfer service previously specified by the Voucher.

Art 11

If the Passenger intentionally or due to negliegence damages the vehicle, he/she is obligated to compensate the Transfer Company by covering for the additional expenses generated by their irresponsible behaviour.

Art 12

During the course of the Transfer the Passenger is required to properly use the seatbelt and to abide by the neccessary safety procedures mandated by the official legislature such as the Road Traffic Safety Act. The Passengers are not allowed to abandon their seats and to move around until the vehicle stops to disembark them.

In the case of a traffic accident, the Passenger will be considered responsible for all possible consequences (injuries, loss of belongings, etc.) that transpire as a result of their insufficient abidance of safety procedures.

Art 13

Formal complaints have to be submitted at the most 90 days after the date on which the disputed Transfer service was or had to be conducted. Formal complaints must be submitted exclusively in the written form (e-mail) to the official e-mail address.

The Transfer Company is obligated, within 30 days from receiving a formal complaint, to issue a response and to report to the Passenger on the status of the complaint.

The Transfer Company is also required to issue its final declaration on the matter in a period of maximum 90 days after receiving the written complaint. If the Transfer Company disregards its obligation by not issuing its final report within the specified time frame, the Passenger is entitled to submit a complaint to the relevant authority (Transportation Department).

The Passenger is forbidden from making any public statements regarding their complaint until the Transfer Company issues its final response.

Art 14

The complaint can also be submitted to the main committee of the Customer Protection Service. The Committee is required to deliver a written response to the Customer (Passenger) within 30 days from receiving the official complaint.

After all the options of solving the dispute within the previously specified time frames have been exhausted the Customer is entitled to take legal action.

Once the legal procedure is initated the dispute is subjected to the jurisdiction of the court closest to the Transfer Company’s official address.

Art 15

The Transfer Company will accept reservations and offer its service to any person that conforms to the standards stipulated in the General Terms and Conditions.

The transfer service will be denied to the following Passenger categories:

– passengers who carry weapons, unless they are authorised officials, in which case the weapon must be locked

– passengers displaying obvious symptoms of infectious diseases or serious mental disturbances, as well as passengers suffering from open and untreated wounds (the allowed exception are people who are being urgently transfered to the nearest hospital)

– children under the age of 14 who are not accompanied by their parents or legal custodians. Exceptionally children under the age of 14 may be allowed to use the transfer service unaccompanied if the Transfer Company obtains a legally certified permission from their parents or legal custodians.

– children between the ages of 14 and 18 will be allowed to use the transfer service unaccompanied if the Transfer Company secures permission from their parents or legal custodians (permission may be informal) under the conditions they possess adequate indentification documents

– passengers whose clothes and belongings have been contaminated to the point that other passenger or the vehicle may likewise become contaminated

– passengers who are intoxicated with various substances (alcohol, drugs)

– passengers lacking appropriate clothing (e.g. wearing swimsuits or only underwear, not wearing shoes).

Art 16

Transfer Company’s vehicles may transport hand, standard-sized and/or unaccompanied luggage, as well as items generally not deemed such, under the conditions listed in these Terms and Conditions.

Luggage is transported by land with the 8 + 1 / 4 + 1 vehicles.

Art 17

The Transfer Company is liable for the damages caused by the loss or damage of the passenger or unaccompanied luggage or/and items, in the maximum total amount of 350,00 EUR.

The Transfer Company is not liable for the damages to the aforementioned luggage if it wasn’t properly packaged, and as such, it was exposed to potential damages.

It’s the Passenger’s duty to declare if the value of the items is higher than the aforementioned maximum cover when handing over the luggage to the driver, and enable the driver to inspect the luggage.

Valuables, important documents or other costly items, are to be kept in the Passenger’s hand luggage.

Art 18

It’s Passenger’s duty to reimburse the Transfer Company for the damages caused by the contents or condition of Passenger’s luggage/items.

Dangerous items such as explosives, flammable items, items of unpleasant odor, perishables and/or acidic items that can hurt or foul other passengers, damage the vehicle and other passengers’ belongings, as well as breakable items, large amounts of cash, important documents, jewellery, valuables or art, cannot be accepted into the vehicle.

Art 19

From animals, only trained guide/service dogs accompanying a passenger can be boarded into the vehicle. With permission, it’s possible to transport other smaller animals (e.g. cats, hamsters, dogs etc.) if the passenger provides/secures appropriate carrier/crate.

Art 20

In accordance with business privacy policy, the Transfer Company commits to treat all the information provided to them by the Passenger for the purpose of realisation of the Voucher and/or the purpose of issuing a document upon which the service can be carried out as confidential and secret, and never share that information without Passenger’s explicit permission, except in cases where required by law or other authorised governing body.

Amendments, additions or removal of Passenger’s data is performed upon written request, sent via email address by using the Contact Form on the Company’s website (Subject: Protection of Personal Data).

Art 21

These General Terms and Conditions are put into effect, and available on the SPLIT-TRANSFERS website split-transfers.hr, as of May 13th 2017.

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